How do I place a return?
We're sorry you didn't love your product. Please reach out to email@example.com with your order number and the product you would like to return and we'll handle the rest. Returns are decided at the sole discretion of Golden Hour Botanicals.
What's your return policy?
As long as a product is not damaged or defective, all sales are final.
- Damaged items must be reported within 14 days of receiving the order. You will need to send a photo of the damaged box AND product to firstname.lastname@example.org so we can process and send you a new one. If you received a defective part, we will replace the part. Please do not use the product until you receive the replacement part. Neglecting to inform us within 14 days of receipt and/or use of the products despite the damage constitutes acceptance of the item in the condition it arrives in, and therefore ineligible for return.
- If you are unsatisfied with the product, we can only offer a store credit if reported within 14 days of receiving the product. In order to be eligible for store credit, please send the product back to us within 30 days of reporting. You will need to assume the responsibility for shipping the product back to us. We only offer a one-time exchange and cannot offer multiple exchanges/store credit on the same order. Original shipping charges are not refunded. Prior authorization is required on all returns. Please email email@example.com to initiate the return process.
- If the product is unused, unopened, untampered and in good condition, you have 30 days to return the product. Please note that you will need to assume the responsibility for shipping the product back to us. As soon as we receive the product back, we will be able to process a full refund. The original shipping charges will not be refunded. Email us at firstname.lastname@example.org and we'll help you place the return.
What should I do if I receive the wrong product or a product is missing?
If you received a product different from the one that you ordered or missing a product, we're sorry about that! Please contact us within 14 days of receiving your package at email@example.com with your order number, the product that you should have received and a photo of the product received in error.
Tracking says 'delivered' but I didn't receive my package. What do I do?
Please email us at firstname.lastname@example.org, so we can investigate with the courier as soon as possible. Missing packages must be reported within 14 days of delivery date indicated by tracking information.